Refund Policy
Our Promise to You
At MyNeuroAge, we want you to feel confident in your decision to invest in your cognitive wellness. That's why we offer a straightforward, no-questions-asked refund policy for new subscribers.
30-Day Money-Back Guarantee
If you're not completely satisfied with your MyNeuroAge Premium subscription, we offer a full refund within the first 30 days of your initial subscription purchase. No questions asked.
Full Refund
100% of your subscription fee returned
No Questions
We respect your decision, no explanation needed
Fast Processing
Refunds processed within 5-10 business days
How to Request a Refund
To request a refund within your 30-day guarantee period:
- Email us at kjmersland@gmail.com
- Include your account email address and the reason for your request (optional)
- We'll process your refund within 5-10 business days
Eligibility
The 30-day money-back guarantee applies to:
- First-time subscribers to MyNeuroAge Premium
- Both monthly and annual subscription plans
- Requests made within 30 days of your initial subscription purchase
The guarantee does not apply to:
- Subscription renewals (you can cancel anytime before renewal to avoid charges)
- Previous subscribers who have already used the 30-day guarantee
- Requests made after the 30-day period
Subscription Cancellation
You can cancel your subscription at any time through your account settings or by contacting us. When you cancel:
- Your subscription will remain active until the end of your current billing period
- You will not be charged for future billing periods
- No partial refunds are provided for unused portions of the billing period (except during the 30-day guarantee)
Annual Subscription Pro-Rata Refunds
For annual subscriptions cancelled after the 30-day guarantee period, we do not offer partial or pro-rata refunds. We recommend starting with a monthly subscription if you're unsure about committing to an annual plan.
European Consumer Rights
If you are a consumer in the European Union or European Economic Area, you have additional rights under consumer protection laws. These include the right to withdraw from a digital services contract within 14 days of purchase. Our 30-day guarantee exceeds this statutory minimum.
By beginning to use the service immediately upon purchase, you acknowledge that you are requesting immediate performance and that, after the service has been fully performed, you will lose your statutory right of withdrawal. However, our 30-day money-back guarantee still applies.
Contact Us
If you have any questions about our refund policy or need assistance:
Email: kjmersland@gmail.com
KM TECH LABS
Org.nr. 934 044 029
Kristiansand, Norway
Summary:Try MyNeuroAge Premium risk-free for 30 days. If you're not satisfied, email us for a full refund. After 30 days, you can cancel anytime to prevent future charges, but we don't offer partial refunds. Your trust matters to us.